Frequently Asked Questions

Once you place your order, it will be processed and shipped by us within 1 business day provided the items you are ordering are in stock and on hand.  You will  receive a notification email after submitting your order and another email with your tracking number once your order package has been prepared.

Within Australia – Parcel Post can take between 3-5 business days on average. Express Post is usually within 1-3 business days an average.

Internationally – if you order by air mail, you’ll receive your order in anywhere from 7 to 21 days on average, depending on where you are located in the world and the efficiency of your local postal services.

Countries like USA and UK receive much quicker than Canada or various European countries. If you ordered by EMS/ECI (Express Courier) you will receive within 2-7 Business days on average, regardless of where you are located in the world.

CURRENT STATE OF DELIVERY

As a result of the current situation worldwide due to the effects of Coronavirus, shipping has been greatly affected.

New delivery ETAs have been issued by Australia Post for internationally shipped packages.

For example, customers in the United States:

Standard shipping with Tracking: 25-35 business days

Express shipping with Tracking: 15-20 business days

For all other countries please refer to the Australia Post website:

https://auspost.com.au/about-us/news-media/important-updates/coronavirus/coronavirus-international-updates#international